Refunds & Terms

Cancellation Timeline

Weather Cancellations

We understand that weather conditions in Wisconsin's Northwoods can be unpredictable. Our weather policy includes rescheduling options available for weather-related problems. I do not cancel deliveries, but I will schedule around potential issues such as snow storms.

Emergency Cancellations

We offer flexible options for genuine emergencies:

• Medical emergencies with documentation may qualify for full refund
• Family emergencies will be evaluated on a case-by-case basis
• Contact us immediately at 608-385-2706 for emergency cancellations

Rental Agreement

• Minimum rental period is 1 night
• Maximum occupancy limits must be respected for safety
• Renter must be at least 25 years old with valid identification
• Property damage will be charged to the renter through the security deposit
• No smoking inside sauna units
• No glass bottles inside sauna units

Delivery & Setup

• Delivery location must be accessible by standard vehicle and trailer
• Setup and breakdown included in rental price
• Delivery times are estimates and may vary due to weather, traffic, or other factors

Liability & Insurance

• Renters use sauna facilities at their own risk
• Northwoods Sauna Company carries commercial liability insurance
• Renters responsible for any injuries to themselves or their guests
• Medical conditions that could be affected by heat should consult doctor before use
• Children must be supervised by adults at all times

Privacy Policy

• Personal information collected only for rental purposes
• Contact information may be used for booking confirmations and updates
• We do not sell or share customer information with third parties
• Photos may be taken for promotional purposes with customer consent

Payment Schedule

• 100% payment required to secure booking
• Payment accepted online via credit card. We can also do Venmo, cash, or check (contact me directly for these options)

Security Deposit

• A $500 hold will be placed on the user's credit card for the rental period. It is not a charge so it may appear on your card, but we are not taking the money. It is released upon the end of the rental, assuming everything is in good shape.
• User must agree to the $500 hold in order to book a sauna
• Security deposit is only done on a credit card

Additional Charges

• Delivery beyond 30 miles (up to 50 miles): $3 per mile each way
• Deliveries beyond 50 miles are welcomed, but please contact me directly to work out pricing.
• Excessive cleaning required: $100-200 fee
• Damage to equipment will be charged for repair/replacement costs through the security deposit
• Lost or stolen items will be charged at replacement value through the security deposit
• If damage or stolen items exceed the $500 security deposit hold, the users credit card will be charged the remaining amount